At Leading Edge Senior Care Supplies, we are committed to providing high-quality products and services. Our return policy is designed to ensure clarity and satisfaction in the event you receive a defective item.
Defective Item Returns
We only accept returns on items that are defective. If you receive a defective product, please follow these steps:
- Contact Customer Support: Notify us within 7 days of receiving the item by contacting our customer support team at info@leadingedgeseniorcare.com or call at 480-618-5995.
- Proof of Defect: You will be asked to provide proof of the defect (photos, videos, or detailed descriptions) to facilitate the return process.
- Return Authorization: Once we confirm the defect, we will issue a Return Merchandise Authorization (RMA) number. Only items with an RMA number will be accepted for return.
- Shipping the Defective Item: Ship the defective item back to us using a shipping label we provide. Please ensure the product is returned in its original packaging.
- Refund or Replacement: Once we receive and inspect the defective item, we will process either a replacement or refund, based on your preference.
Items Not Eligible for Return
Due to health and hygiene concerns, we do not accept returns for the following products:
- Depends
- Pull-Ups
- Any incontinence-related products
Note: This policy is strictly enforced, and no exceptions will be made for these items.
If you have any questions or need assistance with your order, please contact our customer service team at info@leadingedgeseniorcare.com. We are here to help!
Non-Defective Items
For non-defective items, all sales are final, and returns will not be accepted.
This policy ensures clear communication while protecting both the customer and the company.
